Open the integration settings
On iPhone, review Apple Health in Gorivo Settings and the permissions in Apple’s Health app. On Android, review the corresponding Health Connect permissions and data sources.
Check the source first
If steps or a weigh-in are missing, first check that they exist in the health app for the correct date. A scale may display a metric in its own app without writing that metric to the health store.
Allow time for refresh
Gorivo refreshes connected data when opened and when supported background updates arrive. The operating system controls background timing, so an update is not guaranteed to appear immediately while the app is closed.
Interpret energy carefully
Active calories are not the same as total daily energy expenditure. A phone without a watch may have limited information about a gym session. Treat device and workout estimates as estimates, and avoid assuming two sources should simply be added together.
If data remains missing, contact support with the date, metric, source device and whether the value appears in the health app. Do not send unrelated health records.
Need a hand? Contact [email protected].